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Common sense GDPR for your business

Data protection and GDPR is a business process that you should be integral to your business. There are no exemptions for small and micro businesses. However, GDPR shouldn’t be scaring you, as it’s a business process for you to use and store your customers information, safely and securely.

GDPR – it’s a process for using and storing information

Annabel Kaye, KoffeeKlatch

NOTE: Replace DATA with the word INFORMATION and the process will make more sense for your business

common sense gdpr with annabel kayeI recently interviewed Annabel Kaye from KoffeeKlatch who as a employment law expert has been helping small businesses work through contracts and legal compliance since 1989. Since last summer, Annabel and her team have been sharing a common sense GDPR approach with small and micro businesses.

We like common sense & believe we share a common sense approach to business & our business support to you.

We’ve seen, and heard, many scaremongers about GDPR which has turned businesses off, rather than supporting them to go through the review process of how you manage and store information in your business. So, here’s our common sense GDPR suggestions for you to get to grips with what you need to do in YOUR business.

Common sense GDPR tips for your business

  1. Schedule a couple of hours a week to work on your own common sense GDPR processes for your business
  2. Download and use the simple plain english checklist from KoffeeKlatch
  3. List all your business software, then check their approach to storing information e.g. If you use an online or cloud based system, you need to know where & how they store their information. Most support services are being very clear about GDPR so you shouldn’t have any difficulty finding what they’re doing in response to GDPR, like Mailchimp
  4. Think about your business. What information do you NEED to enable you to run your business efficiently? For example, if you have an online shop, it’s likely you need customer name and an email address, and possibly a phone number for any order queries.
  5. Thinking about your business, how long do you need to retain customer information? You will need to retain accounting records (and evidence of VAT sales) for the required time, so don’t be ditching customer records each year!
  6. If a customer signs up to a newsletter about your local service, that means, “a newsletter about your local service”.
  7. Those people on your current lists, are you happy that you can explain how they got on your list even if you’ve not got the hard copy of the original sign up form?
  8. Think about your own personal information. How do you want your own information to be stored and used by other businesses, doctors, charities, employers? Do you want it to be respected? Now think about how you can respect the information of your customers within your business, and keep it safe, without it costing you the earth in time or money (and it shouldn’t be doing either).

I’m creating diagrams of each part of my business so I can see what information I get from potential customers, existing clients, and past customers. I’m writing down all the different systems I use. I like to see things in front of me, but that may not work for you.

During the interview with Annabel, we talk through marketing CONSENT, with an example from one of our members, which is the biggest question we’re getting in the Business Cheerleading Club, where we talk through & support individual business situations.

What common sense GDPR tips would you add?

Confused, or are you all sorted with your information processes? Taking a common sense GDPR view is the best way to move forward, wherever you’re starting from at this point in time. 

Common sense business support and encouragement is available in the Business Cheerleading Club, open to any business owner looking to grow your business. For detailed support, please use the KoffeeKlatch GDPR support.

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Instagram Stories are a perfect way to tell your customers more

Instagram is currently used by over 200 million people each month, with 60 million photos uploaded every day with 1.6 billion likes. It’s a growing social media platform, which some people love, whilst others “don’t get”.

As a business, it’s an area you should certainly be considering using. Even if it’s just noticing what’s going on and seeing if your ideal customers are using instagram at all. More women are using it, and if you’re target market is women 26 – early 50s, then you should definitely check out instagram, as that’s where your customers are spending some of their time.

You may not even know what instragram stories are?

A new feature that lets you share all the moments of your day, not just the ones you want to keep on your profile. As you share multiple photos and videos, they appear together in a slideshow format: your story.

With Instagram Stories, you don’t have to worry about overposting. Instead, you can share as much as you want throughout the day — with as much creativity as you want. You can bring your story to life in new ways with text and drawing tools. The photos and videos will disappear after 24 hours and won’t appear on your profile grid or in feed.

Introducing Instagram Stories, August 2016

instagram storiesInstagram stories appear at the top of your screen when you’re looking at your instragram feed.

They can be video or a series of still photos or images. They don’t add to your normal instagram feed, and they disappear 24 hours after you’ve posted it.

Viewers can send you direct messages from your story, but there’s no public comments, making engagement directly with you, so you qualify the person’s interest in you by their response to your story.

I had the pleasure of learning more about instagram stories from Claire Jones-Hughes of Clarita Digital in an #inconversationwith interview, which you can view in full here

She explained that instagram stories are like a news feed, and shares current ideas, events and thinking.

 

Tips for using Instagram Stories for your business

  • Less is more – as long as it’s quality. Once a month could be enough
  • Consistency is crucial. Don’t set yourself up to fail. Start with committing to one post a month, then increase from there
  • Ensure your profile is up to date, and branded for your business & the links work
  • Have 9 photos uploaded to complete the grid people see straight away – at least 6 for starters if 9 feels too much
  • Spend time engaging with others on instagram – relevant comments and conversation
  • Create 15 second videos (from instagram app) of your event, your product, customer feedback
  • Use hashtags in your stories to help people find you
  • Don’t share across to facebook that have lots of hashtags (facebook doesn’t like it)
  • Ask your customers what they want to know about you and your business, and use that for your instagram stories

Next steps for using Instagram Stories

instagram stories tips for businessWhat I learnt from Claire, was to give it a go. Try it. Have a play. See what works for you, and what you enjoy.

That’s great for me, and my style, that’s how I learn best.

I know that’s not for everyone. Claire is available to help you and has a free webinar coming up soon.

We’ll be carrying on the instagram story conversation in the Business Cheerleading Club group, to support each other to start, learn, develop and improve. There’s plenty of space for you to join us there too, for all sorts of business support, not just about instagram or social media. Claire has also agreed to do a workshop for club members on instagram in May, (open to guests at a charge of £29).

Let’s connect on instagram – We’re at tracey_jane_hughes – what’s your account?

Have you used instagram stories? What’s your story with them for you and your business?

 

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Why conversation is important to us

I love talking and meeting people and having a conversation. It helps the world go round, don’t you think?

If you don’t have a conversation with your client, how will you know what they want, and if you’re the right business to serve them?

How do find the right supplier, or negotiate the right deal for your business? You have to have a conversation.

I was looking at ways to help business owners learn tips and tricks to improve you improve your time management, or learn how to do something. I know you don’t have much time to go searching for what’s right for you. There’s so many courses and tutorials and youtube videos available, but what’s going to work for you?

Conversation with experts

in conversation with Sarah Arrow blogging for business tipsLast week I decided to have conversations with some experts I know in different areas of business, and personal development. My goal is to spend no longer than 30 minutes with the expert – they’re busy and so are you – getting a couple of #tipsforbusiness owners from them from our conversation.

I love learning, and spend a lot of time reading, and watching tutorials and webinars. But I’m sometimes left with more questions than I started with! I want to ask “what does that mean for me?”, “how do I do that in my situation?”. So, this way, I can do the asking!

We’re carrying out these conversations on our Facebook page as a live interview. So they’re free for anyone to watch, and ask questions during the conversation (or in advance if you can’t come live). We’ve created quite a list in a short space of time, and are now getting experts booked in for conversations in April. It’s wonderful how so many people are wanting to share their tips with others so we can all learn and do better in our lives and business.

Every conversation is recorded and will be available afterwards. For our Cheerleading Club members, they’ll have them in the club resource centre. We’ll also be putting them on our YouTube Channel, and of course on the Facebook page, so hopefully they’ll be easy for you to find what you need.

What would you like to learn from a conversation

So whilst I’ve started learning and having amazing conversations with fantastic people, we’d like to hear what you would like to learn from a conversation with….Who? Who would you like to have a conversation with?

If we can all have more conversations with each other, we’re bound to understand each other better, learn more, and help each other more aren’t we, and grow all areas of our business too?

That’s a dream I’m having at the moment.

Join our conversations & let’s grow together. A full list of our events is here on our Events Page.